Shared Hosting FAQs

Q: What tools are available for managing Shared Hosting accounts?
A: The Shared Hosting Control Panel contains all the tools that are required to manage your account.

Q: What types of services are available for Shared Hosting accounts from the Control Panel?
A: The following tools are provided in the Control Panel:
Site Manager
Users can install and add packages to their servers without the hassle of command line instructions.

User Profiles
This allows you to add, delete, enable, and disable users. You can also create and remove email aliases.

Web Mail
Web Mail features a Web-based email client that allows users to send and receive email messages from any browser. Web Mail automates the process so you do not need to connect to the POP, IMAP, and SMTP severs.

Q: How is security provided for the Shared Hosting account?
A: The account is protected with assigned separate logins and user passwords that are required before Control Panel, SSH, or FTP information is made available.

Q: Is E-Commerce available for Shared Hosting account?
A: No. E-Commerce will be added soon.

Q: Can I access my Shared Hosting account through telnet?
A: Yes. Your Shared Hosting account can be accessed through Telnet, SSH (Secure Shell), and FTP sessions.

Q: Can users access information from other users on the server?
A: No. Each user can access only information pertaining to their own account on the server. Private user IDs and passwords prevent access from any other user on the rest of the server.

Q: Is my data regularly backed up?
A: Yes. Daily backups are performed on data.

If the information is still on the drive there is no fee; however, if the information must be retrieved for taped backup there will be a charge.

If you delete a file and it is still stored locally, you can use the Restore File utility (located under Site Configuration) to retrieve it.

Q: How many users can be added the Shared Hosting account?
A: Unlimited users can be added to your Shared Hosting account.

Q: What features are provided with a Shared Hosting account?
A: Shared Hosting provides a great feature set including the following.

Account Platform

* 100 MB disk space for Web site and Web mail

* FTP, SSH, and telnet access

* Triple data backup

Web Statistics

* Access to raw log files

E-mail Services

* Web-based email services

* 1 master POP3/IMAP account

* Configurable POP3/IMAP accounts

* Mail forwarding options

* Mail delivery options

* Unlimited mail aliases

Q: How do users access the Control Panel through the Web?
A: Use the following procedure:

1. Start your Web browser.

2. Type http://[domain name]/ControlPanel/ in the address bar, then press Enter. The Account Login screen appears.

3. Type the user ID and password in the appropriate text boxes.

4. Click Log In. The Control Panel screen appears with the Site Manager displayed. (The Site Manager is the default Control Panel window.)

Q: How do I manage my log files?
A: Log files can be managed through the Control Panel. Click Manage Log Files. The Manage Log File window appears. You have the option of clearing or rotating the log files. (See Managing Log Files in the Help file for more information.)

Q: How do I add an additional user to my Shared Hosting account?
A: Use the following procedures to add users to your Shared Hosting account:

1. Start your Web browser

2. Log in to your Control Panel

3. Click User Profiles. The User List appears, displaying the list of users on your account.

4. Click Add New User. The Add User window appears.

5. Type the user ID and the user's full name.

6. Indicate user privileges by selecting the appropriate boxes.

7. Type the user's password in the password text box.

8. Click Save. The User Added screen appears, displaying the user's email address, login name, and full name.

9. Click User List to verify that the account was created.

(See Adding Users in the Help file for more information.)